Frequently Asked Questions
Q: Where are you located?
Our store is online only and orders are dispatched from our warehouse on the Gold Coast, Australia.
Q: How much does shipping cost?
Shipping rates are based on order size and destination. Delivery to AUS & NZ is FREE when you spend over $60.
Q: When will my order be shipped?
We strive to dispatch orders within 2-3 business days except where stated otherwise or during holidays where there may be unavoidable delays. Express orders are dispatched next business day. Please allow up to 7 days for dispatch during high volume periods such as sales, restocks and new season launches.
Q: When will my order arrive?
Once you've received your shipping confirmation, please allow 3-10 business days for standard delivery within Australia & New Zealand and 6-12 business days for international delivery.
Q: How can I pay for my order?
We accept PayPal and all major credit/debit cards. We also offer a range of Afterpay options - Click here for more info on our payment plans.
Q: How much will it cost in my currency?
Prices for all goods are in Australian dollars. You can view prices in your own currency by using the drop down menu at the top of the screen. Please note, prices will revert back to Australian dollars during checkout.
Q: How can I track my order?
You can track your order via the link in your shipping confirmation.
Q: Will I have to pay import duties?
If you live outside of Australia you may be required to pay customs and import taxes. Please check with the relevant department in your country. All duties & taxes are the responsibility of the buyer.
Little Villains cannot be held responsible for unexpected delays in the postal service. If you require your order by a particular day or date, please contact us to discuss your options.
WE TAKE NO RESPONSIBILITY FOR LOST PARCELS IF AN INCORRECT ADDRESS IS PROVIDED. Please take special care when entering your shipping details and make sure your registered address is up to date when paying with Paypal. If a parcel is "returned to sender" due to an incorrect address being provided, additional postage costs will be at a cost to the buyer.